Your privacy is very important to TreeHouse Wellbeing and Counselling Ltd and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it has been provided for. TreeHouse Wellbeing and Counselling Ltd adheres to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
This privacy notice tells you what TreeHouse Wellbeing and Counselling Ltd will do with your personal information from initial point of contact through to after the services have ended, including:
If you have any questions about TreeHouse Wellbeing and Counselling Ltd data protection policy then you can contact TreeHouse Wellbeing and Counselling Ltd via email at georgia@treehousecounselling.co.uk
‘Data controller’ is the term used to describe the person/ organisation that collects, stores and has responsibility for people’s personal data. In this instance, the data controller is Georgia Alker. TreeHouse Wellbeing and Counselling Ltd is registered with the Information Commissioner’s Office (Registration: ZB693692). The postal address is: 76 Highfield Villas, Sherburn In Elmet, LS25 6AJ phone number is: 07547211322, and email address is georgia@treehousecounselling.co.uk.
The GDPR states that TreeHouse Wellbeing and Counselling Ltd must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which TreeHouse Wellbeing and Counselling Ltd is processing your data. These are explained below: If you have accessed any service with TreeHouse Wellbeing and Counselling Ltd and it has now ended, TreeHouse Wellbeing and Counselling Ltd will use legitimate interest as the lawful basis for holding and using your personal information. If you are currently accessing these services or if you are in contact to consider using the services, TreeHouse Wellbeing and Counselling Ltd will process your personal data where it is necessary for the performance of our contract. The GDPR also makes sure that TreeHouse Wellbeing and Counselling Ltd looks after any sensitive personal information that you may disclose in the services appropriately. This type of information is called ‘special category personal information’. The lawful basis for TreeHouse Wellbeing and Counselling Ltd processing any special categories of personal information is that it is for provision of health treatment (in this case counselling and wellbeing services) and necessary for a contract with a health professional (in this case, a contract between practitioner and you).
When you contact TreeHouse Wellbeing and Counselling Ltd with an enquiry about the services, TreeHouse Wellbeing and Counselling Ltd will collect information to help TreeHouse Wellbeing and Counselling Ltd satisfy your enquiry. This will include your name, email address, contact number, date of birth, address and emergency contact details.. Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual may give TreeHouse Wellbeing and Counselling Ltd your details when making an enquiry on your behalf. If you decide not to proceed, all your personal data is deleted within 1 week. TreeHouse Wellbeing and Counselling Ltd will delete this sooner if requested. While you are accessing the services.
Rest assured that everything you discuss with the practitioner is confidential. That confidentiality will only be broken if the practitioner believes you are at risk of harm to yourself or others, where statutory law requires me to inform the relevant authorities, such as illegal activity, terrorist activities, drug trafficking, abuse towards a child or vulnerable person or being legally compelled by a court of law. I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.
TreeHouse Wellbeing and Counselling Ltd will keep a record of your personal details to help the services run smoothly. These details are kept securely in a locked filing cabinet and a password encrypted HP Pavillion with Norton 360 anti virus protection. The practitioner will keep written notes of each session, these are kept in a locked filing cabinet. For security reasons the practitioner will only retain text messages for the amount of time you are accessing TreeHouse Wellbeing and Counselling Ltd. If there is relevant information contained in a text message TreeHouse Wellbeing and Counselling Ltd will make notes on paper and store this in a locked filing cabinet. Likewise, any email correspondence will be deleted once you have finished accessing the services.
After services have ended, your records will be kept for 7 years from the end of the last contact with TreeHouse Wellbeing and Counselling Ltd and are then securely destroyed.
TreeHouse Wellbeing and Counselling Ltd may share personal data with third parties, for example, where a supplier to carry out specific tasks has been contracted. In such cases TreeHouse Wellbeing and Counselling has carefully selected which companies are contracted. TreeHouse Wellbeing and Counselling Ltd take great care to ensure a contract with the third party states what they are allowed to do with the data shared with them. TreeHouse Wellbeing and Counselling Ltd ensure that third parties do not use your information in any way other than the task for which they have been contracted. Third Parties that your data may be shared with is;
TreeHouse Wellbeing and Counselling Ltd try to be as open as possible in terms of giving people access to their personal information. You have a right to ask TreeHouse Wellbeing and Counselling Ltd to delete your personal information, to limit how your personal information is used, or to stop processing your personal information. You also have a right to ask for a copy of any information that TreeHouse Wellbeing and Counselling Ltd hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at https://ico.org.uk/your-data-matters. If TreeHouse Wellbeing and Counselling Ltd holds information about you the company will:
You can also ask TreeHouse Wellbeing and Counselling Ltd at any time to correct any mistakes there may be in the personal information held about you. To make a request for any personal information TreeHouse Wellbeing and Counselling Ltd may hold about you, please put the request in writing addressing it to georgia@treehousecounselling.co.uk.
If you have any complaint about how TreeHouse Wellbeing and Counselling Ltd handles your personal information please do not hesitate to get in touch by writing or emailing to the contact details given above. TreeHouse Wellbeing and Counselling Ltd would welcome any suggestions for improving data protection procedures. If you want to make a formal complaint about the way TreeHouse Wellbeing and Counselling Ltd has processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to https://ico.org.uk/make-a-complaint/.
TreeHouse Wellbeing and Counselling Ltd takes the security of the data held about you very seriously and as such takes every effort to make sure it is kept secure by using locked filing cabinets and encrypted devices with antivirus software Norton 360.
When someone visits TreeHouse Wellbeing and Counselling Ltd website, a third party service is used. Google Analytics collects standard internet log information and details of visitor behaviour patterns. TreeHouse Wellbeing and Counselling Ltd does this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. TreeHouse Wellbeing and Counselling Ltd does not make or allow Google Analytics to make, any attempt to find out the identities of those visiting my website. TreeHouse Wellbeing and Counselling Ltd uses legitimate interests as the lawful basis for holding and using your personal information in this way when you visit the website. TreeHouse Wellbeing and Counselling Ltd uses google Analytics to continually improve services to you, You can read Google Analytics] privacy notice here https://policies.google.com/technologies/partner-sites. Like most websites TreeHouse Wellbeing and Counselling Ltd website use cookies to help the site work more efficiently. No user-specific data is collected by me or any third party. If you fill in a form on the TreeHouse Wellbeing and Counselling Ltd website, the data will be temporarily stored on the web host before being sent to me.